Frequently Asked Questions
Frame & ordering
If you have seen us in the last two years, your eyeglass prescription and measurements are already on file. After choosing your frame, simply follow the checkout process and choose RETURNING CUSTOMER. We will handle the rest! If you are still having trouble check out our How To Order Video or email us at support@todayseyewear.com.
Yes! During checkout, click 'Frame Only' and the frame will be sent as a frame only.
Of course! Send us an email at support@todayseyewear.com.
Yes! Use our online chat feature, give us a call, or email us. One of our opticians will assist you!
Of course! Our trained opticians make sure every job that is sent out is a quality product that we are proud of, handcrafted lenses & the utmost quality & care are included with every RX purchase.
We offer over 100+ brands of eyeglasses and sunglasses, we are uploading more every month! If you are looking for something in particular please feel free to reach out! support@todayseyewear.com
Prescription
To order prescription eyeglasses from Todays Eyewear, you will need a valid eyeglasses prescription from your doctor and a valid credit or debit card. You can upload your RX or email us at support@todayseyewear.com . If you are a customer at our storefront location, simply create an account or login to your account and checkout, we will take care of the rest!
We recommend having your PD measured by your optometrist, but you can also measure it yourself following our online guide.
We can fill prescription from -9.00 to +6.00 with a CYL power up to 4.00. If your prescription is outside of this range, please contact us so we can assist you further.
Unfortunately, your contact lens prescription is not the same as your eyeglasses prescription. So do not use this prescription for your eyeglasses as it will be wrong.
If you find that you have uploaded the incorrect information, please contact as soon as possible. Typically, we place orders within a 24 hour time period. Please contact us at support@todayseyewear.com, or through our online chat system.
We offer a 1 year warranty on any defects in craftsmanship. Please contact us at support@todayseyewear.com with subject warranty and we will contact you at our earliest convenience.
Returns / Exchanges / Shipping
Our Return Policy is as follows: 30 DAY RETURN POLICY. Our support team is also available by phone to answer any questions!. M-F 10AM-6PM EST. ATTENTION: Please double check all information you submit to us including; Prescription, P.D., and frame color and model to avoid errors! (If custom prescription lenses were inserted a fee and or 50% of the lens price may be deducted from the refund)
To ensure the best quality, our shipping time is unable to be expedited at this time. Standard frame orders take 4-7 business days. Any custom orders will take 7-10 business days. We promise our products are worth the wait!
We are so sorry that your product was damaged! Please give us a call or email and we will assist you further to help you replace your damaged product immediately.
Todays Eyewear provides UPS/USPS shipping and you can track your order in the My Account page or on a designated UPS/USPS website. Or you could always call to chat with us and find out the status of your order.
We offer a 1 year warranty on any defects in craftsmanship and problems with your ophthalmic lenses such as scratches and chips! Contact our support team at support@todayseyewear.com and we will get you started on your return.
Payments / Vision Insurance
Yes it's secured!
We do accept vision insurance in our storefront location in Northeast Philadelphia. We are unable to accept vision insurance online at this time. An out of network reimbursement is possible when purchasing any pair of prescription eyewear. Please contact us at support@todayseyewear.com for more information.
We are currently working on this feature for our online store! Check back soon for more details.
Yes we do! And if the receipt your receive to send in is not sufficient contact us for an itemized receipt to send into your FSA/HSA card.